HOW CAN I TRACK MY ORDER?
Tracking your order couldn't be easier! Once your parcel leaves our warehouse, you will be sent a dispatch confirmation email which will include an Australia Post tracking number.
All you need to do is visit the Australia Post tracking page and you'll be able to see the status of your order there.
MY ORDER HASN'T ARRIVED YET.
If your parcel hasn't arrived in the estimate time period, we recommend firstly checking the status of your order through Australia Post tracking to see if delivery of your parcel has been attempted.
Australia Post automatically Safe Drop parcels if the delivery person finds a suitable place at the delivery address where they can safely leave your parcel if it doesn’t fit in your mailbox or if you’re not at home to receive it.
It may be that your parcel is at the local post office awaiting collection, if the delivery person deems it unsuitable to Safe Drop.
If your parcel is not at your local post office and you are still yet to receive it in the estimated time period, please contact our Customer Service team.